At Glide Ova, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within the time frames outlined below.
Returns Time Frame
- You may request a return within 14 days of receiving your order.
- All returned items must be in original condition, unused, and with all original packaging.
How to Request a Return
To initiate a return, please contact us at [email protected] with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will guide you through the return process and provide instructions for shipping the item back.
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days via the original payment method (cash on delivery adjustments will be coordinated with you).
Exchanges
- If you received a defective or damaged item, we will provide a replacement within 7 days of receiving the returned item.
- Please contact us immediately at [email protected] if an item is damaged or defective upon arrival.
Important Notes
- Shipping costs for returns are the responsibility of the customer, except for defective or damaged items.
- Items not eligible for return include perishable goods, personalized items, or opened products that compromise hygiene.